Shipping Policy

At Eve & Lilly, we aim to process and deliver every order safely and efficiently.

Processing & Delivery Time

All orders are processed within 3–4 days after the order is placed. Once processing is completed, the estimated delivery times are:

• Kerala: 5–6 days
• Outside Kerala (India): 10–12 days
• International Orders: 15–20 days

For International Orders: Before placing your order, please contact us through WhatsApp to confirm whether delivery is available to your location.

Please note that these are estimated delivery timelines and may vary slightly depending on the destination and courier service.

Order Processing & Delivery

• Orders are processed and dispatched after successful confirmation.
• Estimated delivery time may vary depending on the customer's location and courier service availability.
• Once dispatched, tracking information will be provided whenever available.
• Shipping charges, if applicable, will be displayed during checkout or communicated before the order is confirmed.

Delivery Information

• Customers must provide a complete and accurate delivery address and contact number.
• Please ensure you are available to receive calls or communication from the delivery partner.
• Eve & Lilly cannot be held responsible for failed deliveries caused by incorrect customer information, customer unavailability, or failure to respond to the courier.

Return to Origin (RTO)

If an order is returned to us because of customer unavailability, an incorrect/incomplete address, or unsuccessful delivery attempts, additional shipping charges may apply if the customer requests re-delivery.

International Shipping

We accept international orders through the same ordering process. Shipping charges and estimated delivery times may vary depending on the destination.
International customers who would like to confirm shipping availability, charges, or other details before placing an order are welcome to contact Eve & Lilly through WhatsApp for assistance.

Delivery Delays

Delivery estimates are approximate and may occasionally be affected by courier delays, weather conditions, holidays, customs processing for international shipments, or other circumstances beyond our reasonable control.
We will always aim to provide our customers with a smooth and reliable delivery experience.